Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, and profile details when you create an account.
• Authentication Data: Login credentials and API keys for secure access to our services.
• Usage Information: Information about how you use our Bridge application and web dashboard, including connection status and trading activity metadata.
• Device Information: Information about the devices you use to access our services, including IP address, browser type, and operating system.
• Communication Data: Messages and support requests you send to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and unauthorized access

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (hosting, analytics, customer support)
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, and safety of Twelve Trading, our users, or others

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption of sensitive data, secure API key storage using industry-standard encryption, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our services are used. You can control cookies through your browser settings, though disabling cookies may limit your use of certain features.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.